





Frequently Asked Questions
Shipping Policy
Processing Time:
- In-stock items: Orders will be processed and shipped within 72 hours of purchase.
- Pre-order/Made to order items: For pre-order products, we require 3-5 business days to complete production before shipping.
Shipping Times:
Delivery times vary depending on your location and the selected shipping method at checkout. You will receive a tracking number once your order is shipped.
Once your order has been shipped, it will typically arrive within 5–10 business days, depending on the actual shipping conditions and carrier logistics.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@zogiwel.com.